Helpline Mon-Sat (8AM-6PM): 02080582723

Terms and Conditions

These terms and conditions apply to bookings made on the official Eazy Secure Parking website. Please read them carefully and follow the procedures recommended.
The company’s liability
1.1 While every effort is made by means of trained staff, security gates and security cameras to make the car park secure. The company cannot guarantee the security of your vehicle, its contents or your personal safety. However, we will endeavour to take all reasonable care of your vehicle for the period you have booked and paid for, starting from when your keys are handed over to us.

1.2 Where CCTV cameras are installed in our car parks, they are used to assist in the proper running of the car park. The CCTV cameras may also act as a deterrent to criminal activity. We do not make any representation as to the extent of coverage provided by the cameras and no guarantee is given as to the security of your vehicle in car parks where CCTV is installed. If you believe that criminal damage has been caused to your vehicle/property you should report this to us and the police. If there is any footage available, the company will cooperate fully with any police requests as needed.

1.3 Customer’s vehicles are fully insured whilst in the car park and when driven on public highways. For meet and greet services, the company is responsible for ensuring that your car is driven in accordance with the law. We are fully insured for any loss or damage to your vehicle which occurs because of the negligent driving of the company’s employees who are providing the M&G (meet & greet) parking service. unless we accept liability for loss and damage, you must rely on your own vehicle insurance policy.

1.4 We are only supplying you with car parking under the contract and will not be responsible for any costs, compensation or expenses relating to any flights or other services that you may have arranged. You are responsible for ensuring that you allow sufficient time for car parking, transfer to terminal, airport procedures (including but not limited to checking –in and security) and any subsequent flight/travel arrangements.

1.5 If you park for longer than the period you have booked for, we will charge you for the extra days at the full daily price that applies at the time. If you have not claimed your vehicle within a reasonable time after the end of your booked period or contacted us to agree a new arrangement, we may regard your vehicle as having been abandoned.
We may then make arrangements for its disposal to cover our costs. However, we will take reasonable steps to contact you before doing so in accordance with the Interference with Goods Act 1977. There are no refunds for early returns.

1.6 We may retain your vehicle until you have paid the full amount due (including valeting charges and electric vehicle charging fees)

1.7 Although we will generally keep your car at the same secure compound for the duration of the booking period, we may move vehicles if we need to and reserve the right to move vehicles to our overflow car parks elsewhere in the vicinity.

1.8 For M&G (meet & greet) services only – Please be aware that reasonable adjustments may be made to your vehicle settings such as seat position, mirrors adjustments to allow our M&G drivers to move your vehicle to and from the storage locations.

1.9 The Company does not accept responsibility or liability for any mechanical or electrical failure to vehicles whilst in its custody which includes flat batteries, key fobs, alarms and immobiliser. Nor will the Company accept responsibility for damaged wheels, tyres or punctured tyres, only where the same is proved to be caused by our negligence.

Your Booking:

2.1 When you book car parking via our website you will be given a unique booking reference number, you will need this if you want to make any changes to your booking.

2.2 The price you pay is the price accepted and confirmed to you during the online or phone booking process. The price you pay is fixed for the duration of your stay in the car park. The booking is valid for a single park entry and exit during the dates you have booked.

2.3 Where you have booked Valet, electric vehicle charging or M&G (meet & greet) parking you will be asked to provide the details of your return flight, including your return time. If the information you provide is incorrect there may be a delay in returning your vehicle of up to 2 hours, and/or your vehicle may not be charged upon your return.

2.4 Please refer to the email you receive from us acknowledging your booking for details of collection and delivery procedures. It is important that you follow these closely. If in doubt Tel: 07597487401 or 07546853355 for assistance. You may be asked to produce your email booking confirmation or quote your booking reference to our representative.

2.5 A confirmation of Booking does not entitle you to any particular space in the car park. Please retain the numbered return instructions/receipt card as proof of your right to drive away your car on return. In the absence of acceptable identification, the Company reserves the right not to release the vehicle. In any event the Company reserves the right to ask to see other acceptable identification before releasing your vehicle if the receipt is not provided.

2.6 All vehicles left with us must be roadworthy, have a valid MOT, appropriately taxed and properly insured so as to comply with all relevant legislation in the UK.

2.7 Upon arrival, customers must comply with any instructions or advice given by authorised persons or signage regarding making available your car for photographic inspection. Where there is a CCTV inspection bay present (which will be clearly signposted), following the instructions displayed.

2.8 It is the customers responsibility to ensure all luggage and personal possessions which may be needed are removed from the vehicle. The company will not take any responsibility for personal possessions or luggage. Customers must tell us about any non-standard vehicle immobiliser or security features.

2.9 Upon you return to the UK please follow the collection/delivery procedures referred to in sec 2.4. Once you have made contact with our representative, you must: Produce the bar-coded card you were given when your car was left with us, you may be asked for proof of identity. We may refuse to hand over the vehicle if you cannot establish to our reasonable satisfaction that you are entitled to it.

2.10 Any supplementary parking charges, valeting charges or electric vehicle charging fees must be paid prior to leaving the car park.

 

 

Claims

3.1 Vehicle claims may not be considered unless they are reported and documented prior to departure from the car park. We accept no liability for loss or damage, including any damage to your vehicle’s paintwork (including where caused by a third-party) unless proved to be caused by our negligence. Wherever practicable we must be given a reasonable opportunity to inspect the alleged damage before it is repaired.
In any event you must send us photographic evidence of the damage and any parts replaced must be retained for our inspection. Copies of the photographs of your vehicle which we take when we first receive it can be made available to you at a cost of £50 which we will re-imburse if your claim is successful.

3.2 We may require you, at your own expense, to have your claim assessed by an independent expert nominated by us. You and we will both be entitled to a copy of the expert’s report. Should your claim succeed, we will re-imburse you for the expert’s fees.

3.4 If we accept liability for damage to your vehicle then we may require that the repairs are undertaken by our own contractors or by contractors approved by us. We may elect to provide you with a courtesy car while those repairs are undertaken. Under no circumstances will we accept liability for the cost of repairs undertaken by third parties, or for the cost of car hire arranged by them or by you, without our prior written approval.

Complaints:

4.1 Although we attempt to provide our customers with a satisfactory service should you have any complaints or issues regarding your parking you must contact the company at the earliest opportunity.
Tel: 07597487401 / 07546853355, Email: [email protected].

Any outstanding, unresolved issues must be sent via email giving as much information as possible.